edgewaveserve: Optimize Asset Management Tactics to Reach New Heights of Efficiency
Olivia Smith, MD & Co-founder
As assets are slowly becoming instrumented, information collected from them can potentially begin to support near real-time analytics such as performance monitoring, using predictive and preventative maintenance planning. However, without asset transparency, crucial information similar to asset delivery, storage, forecasting, and stock levels can be easily missed, resulting in bottlenecks in workflows, higher costs, unsatisfied customers, and misplaced goods. Today, businesses can turn these asset management challenges into opportunities and disrupt the way they manage their enterprise assets. Along these lines, edgewaveserve’s bestin- class cloud-based enterprise asset management solutions coupled with round-the-clock tech support always ensure a foolproof EAM strategy that runs in parallel with the client’s current and future needs. Unlike niche solutions that can’t grow, or ERP add-on products that require extensive customization, edgewaveserve’s EAM is a purpose-built asset management software that’s ready to scale and transform as organizations change and grow.
Commemorating on the earlier statement, “edgewaveserve’s ‘Beyond IT’ approach enables a client to improve their productivity and profitability through state-of-the-art enterprise asset management and IT helpdesk support,” points out Olivia Smith, MD, and Co-founder of edgewaveserve. Further elaborating, edgewaveserve’s out-ofthe- box EAM solutions and support services streamline clients’ everyday operations in managing their assets from anywhere, anytime, thereby boosting the firm’s IT posture as a whole. Moreover, the company provides a complete EAM strategy for the client, which is flexible enough to cater to the current operations and also changing the needs of the future. Scaling higher in such a fiercely competitive market—where newer technologies are being introduced almost every day—and winning a new client is a task that the company has been achieving seamlessly since its inception. This has been possible owing to Olivia and his team’s intense focus on the lead conversion ratio—which is considered as the backbone of any company’s market posture and revenue generation.
Diana Caldwell, CMO
“From the very start to the end, we take each step by mapping the consumer interests in that step and push it a bit further with our solutions and services,” adds Smith.
Interestingly, the company initiates a client partnership by constructing a complete asset database of the customer—including all desktop and server hardware and software, the network infrastructure, and infrastructure information such as warranties. This database is integrated with edgewaveserve’s monitoring, operational, and billing systems to build a complete overview of the database. Once the asset database is comprehensive, edgewaveserve’s system accurately diagnoses any element missing from the client’s IT infrastructure and identifies potential problems that might arise as a result. The company then constructs the perfect IT EAM strategy for the customer. The same end-to-end EAM strategy not only assists the client to monitor all its assets better currently but also predicts future assets that need to be integrated into the strategy and the estimated budget of the same.
What makes edgewaveserve stay ahead of the curve, is the company’s top-notch services with advanced technologies driven by precisely what the customer needs at every stage, thereby offering an end-to-end partnership. Leveraging on its experience in the domain and having worked with multiple global firms, edgewaveserve further helps companies in seamlessly ascending its EAM operations to the cloud, providing its clients with enterprise-grade cloud-based applications. Pushing the boundaries of IT services beyond EAM, the company has developed a new solution that delivers exceptional business insights and business intelligence for firms to achieve their enterprise-level objectives successfully in the long run. Recognizing the great value that edgewaveserve has been producing in the field, the novelty of its solutions, and how it has carved its niche in the market, Utilities Tech Outlook had acknowledged the company as one of the “Top 10 Asset Management Solution Providers 2019.”